KEI Bullion & Coins offers free shipping to our customers when you spend over $500†. We have no minimum order requirement.

KEI Bullion & Coins orders under $500 will be charged shipping.

† Domestic orders only.

KEI Bullion & Coins generally packages and ships your order the following way (applies to domestic orders only):

• All orders ship within 5-7 business days of confirmed payment.  Confirmed payment may take longer for wire transfer, e-check, and Paypal orders.
• All  times exclude weekends and holidays.

Orders shipped after business hours, or on weekends, are not received by the carrier until the following business day. Once received, it may take 1-2 business days for your tracking number to become active. To set notifications via text or email, click the tracking link in your shipping confirmation email and follow the instructions. Delivery dates are not guaranteed and could be missed due to weather, grounded flights, or other unforeseen delays.

Once your payment has cleared, we will begin packaging and shipping your order. With some exceptions based on the order contents, many credit card orders qualify for next-day processing for domestic orders. This is an added benefit of buying Gold and Silver bullion with a credit or debit card from KEI Bullion & Coins. Once your order has shipped, you will receive an email confirmation that includes the tracking number. This information can also be found on your account page.

We do not ship internationally at this time.  If you are an international buyer and interested in one of our products, please contact us directly.

All our packages are carefully and discretely wrapped, typically in brown or white corrugated boxes and do not give any indication as to the contents inside.

KEI Bullion & Coins orders are shipped Registered/Insured U.S. Mail by default.  If you require expedited shipping, please contact us directly before checking out. Each package is fully insured and may require a signature upon delivery. Packages can take on average 1-10 business days for delivery. The tracking number will be provided via email to you upon the date of shipment.

KEI Bullion & Coins fully insures all of its shipments. Should anything happen while your package is in transit to you, it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery services to leave parcels unattended for you without the need for a signature, or if you have given the carrier instructions to leave your package with anyone other than the addressee. This includes but is not limited to a building manager, neighbor, a business mailroom, drop-off location such as Mail Boxes etc., The UPS Store, the Military Postal Service, etc. Additionally, we will not assume responsibility for packages that are signed for by apartment/complex building management, a business mailroom, the Military Postal Service or any person(s) that are not the addressee listed on the order.

When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim. We reserve the right to re-ship your items or refund your money at our discretion.

If your order was delivered with no signs of being tampered with, but appears to be incomplete or missing product, please contact us within thirty (30) days of receipt.

Please note that notification of issues for tampered packages must be made within two (2) business days and any return requests must be submitted within seven (7) days from the shipment date.

We recommend you refuse any shipment that appears to be damaged or tampered with as the shipping insurance ends once signed for and/or delivered. When refused, the package(s) will return to KEI Bullion & Coins for inspection. If you have taken possession of a damaged or tampered package, please save all packaging and contact KEI Bullion & Coins at (262) 800-2243 within 48 hours for further instructions. Failure to notify us of damage or tampering within 48 hours from signature or delivery date may impact our ability to cover your claim.

Supply and demand problems occasionally occur in our business. From time to time, we have more buyers than sellers. If this should happen, we reserve the right to delay delivery up to 30 days (From your expected shipping date) to fill your order. Even if the price continues to rise, your price is locked in. We will deliver your bullion (Non-Numismatic) product within 30 days. If you ordered a numismatic or supply item which has been previously sold or we are out of stock, we will either place it on back order, attempt to locate another or a refund will be given. Should the value of your items decrease in that time period, you will not be entitled to any market gain.

Yes, orders shipped registered and insured U.S. mail can be sent to a P.O. Box. If a different shipping method is used, you must specify a street address for shipment. A signature may be required upon delivery of your package.

We see very few delivery issues with our carriers, but sometimes delays do occur. In those situations, we appreciate your patience to wait a little longer for your package (at least 7 business days) before contacting us. Should the package not arrive, an investigation of the shipment is required before any order is reshipped or refunded. We may ask you to file a police report if it appears loss is due to theft or tampering. Your assistance speeds up the investigation and the sooner we complete it, the sooner we can resolve the missing order.