We guarantee your satisfaction at KEI Bullion & Coins. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. This right is limited to seven (7) days from the date on which the customer receives their items. The refund, return and/or exchange policy only applies to customers who notify our Customer Service Department by live chat, email at service@keibullionandcoins.com or by telephone at (262) 800-2243 during normal business hours within seven (7) days from the date on which the customer receives their item and keeps the item in its original packaging. The Customer Service Department will give you instructions on how to return your items and, at that time, you will be given a Return Authorization Number. Refunds for returns are not processed until after the returned item(s) has been received and verified All Bitcoin or Bitcoin Cash refunds are issued through BitPay at the USD rate at the time the refund is processed. KEI Bullion & Coins is not responsible for any change in the Bitcoin exchange rate at the time of refund.
Shipping and handling charges are non-refundable. For returns, you must carefully package the product and you are responsible for the cost of return shipping. KEI Bullion & Coins reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. KEI Bullion & Coins reserves the right to charge a restocking fee of $50 or 10% of the total order price (whichever is greater) on all refunded orders. We reserve the right to charge a processing fee of up to $50 on all exchanges. If a refund is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available. Refunds, at our discretion, may be issued via KEI Bullion & Coins store credit redeemable for future purchases in lieu of a cash refund.
On returning bullion related items, all sales are final.
Pricing or Typographical Errors – We work hard to provide accurate product and pricing information. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, KEI Bullion & Coins shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
Additional Terms – Additional terms relating to certain products (such as prices, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) may be posted on the site on the pages describing the products and shall be considered binding in addition to the terms included here.